Volkswagen Group · Palmela,
Help Desk Software
CRM Systems
Internal Databases
Customer Complaint Resolution
Inquiry Processing
Customer Needs Identification
Product Malfunction Analysis
Training New Employees
Database Updates
Customer Follow-up
German Language
English Language
Shift Schedule
Remote Support
Technical Issue Resolution
+2 more specialized areas — visible with your match
Annual gross salary range: Min. 15,732⬠- Max. 17,805⬠(depending on experience). Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services. We are focused on our clientsâ activities and take responsibility for carrying them out on their behalf. We are currently looking to grow our team with a Junior Contact Center Agent (Roadside Assistance - German Speaker) for our fully remote project. What will your responsibilities be? Providing roadside assistance in a safe, professional, and timely manner; Acknowledging and resolving customer complaints; Processing inquiries received via phone; Identifying customer needs and helping customers using specific features; Analyzing and reporting product malfunctions; Assisting in training new employees when requested by management; Updating our internal databases with information about technical issues and useful discussions with customers; Informing customers about new features and functionalities; Following up with customers to ensure their technical issues are resolved. What skills are we looking for? High school diploma or equivalent (mandatory) Previous experience in Customer Care Specialist or in a similar Customer Service Representative (CSR) role (preferred) Native-level German or minimum C1 proficiency (mandatory) Fluent in English (mandatory) Availability to work in a shift-based schedule (mandatory) Familiarity with the automotive industry (considered an advantage) Experience using help desk software and remote support too Solid understanding of CRM systems Excellent communication and problem-solving ski What We Can Offer Competitive Salary and Benefits Opportunity for rapid growth in the company Training according with your path career Collaborative work environment Multicultural teams Proactive support Ref. Level: B Please mention the word **SUPPORTER** and tag RMmEwMjo0NzgwOjEyOjM2ZjI6OjE= when applying to show you read the job post completely (#RMmEwMjo0NzgwOjEyOjM2ZjI6OjE=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
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